BOX OFFICE POLICY
Tickets for Capital One Arena events can be purchased at the box office, online at www.ticketmaster.com or by phone at 1-800-745-3000.
Tickets purchased at the Capital One Arena box office may incur a service charge (rates may vary by event), including purchases on the day of a show.
Children 3 years and older are required to have a ticket for all basketball, football and hockey games, as well as the Harlem Globetrotters. For Disney on Ice and Monster Jam all children 2 years and older require a ticket. Some family shows require a different age limit for tickets. Please check the event details page for show specific information.
Tickets for concerts, family shows, and non-team events WILL NOT be available for purchase at the Box Office on the first day of tickets sales. Remaining available tickets for any of these events will be available for purchase on the next business day the box office is open.
ACCEPTABLE FORMS OF PAYMENT
VISA, Mastercard, American Express, Discover and cash. No checks will be accepted.
There are no refunds or exchanges on any ticket purchased for capital one arena concerts, games or events. If a show or event is canceled or rescheduled, please contact your original point of purchase.
We cannot guarantee the validity of any ticket purchased from an unauthorized source.
Pre-purchased tickets may be picked up at the Capital One Arena Box Office. Customers must present a valid photo ID and the credit card used to purchase to pick up their tickets.
TICKETMASTER DELIVERY OPTIONS
Print at Home (Ticketfast):
PDF - When you select PDF, a printed copy of the PDF must be provided to the ticket taker at the game or event. Print-at-home ticket PDFs displayed on a mobile device will NOT be an accepted form of entry.
Mobile App - When you select the Mobile App version, a square QR code is displayed. This will be scanned by the ticket taker upon entry. A sample is provided below:
Paperless ticketing is an alternative delivery method to Ticketfast, Mail or Will Call. Instead of receiving your tickets ahead of the event, your credit card will be swiped at the entrance and your tickets will print. All you need to attend the show is the credit card you used to purchase the ticket and a valid government issued ID.
Tickets from a non-authorized third-party source will NOT be allowed via mobile device.
BOX OFFICE HOURS
Regular Business Hours (Non-Event Days): Monday-Saturday: 10:00 am - 5:30 pm
Event Days: Monday-Sunday: the box office opens at 10:00 am
Holidays: Capital One Arena is closed on most major holidays unless there is an event taking place at the venue.
Please call 202-628-3200 for hours, updates or changes.
Capital One Arena Box Office - 202-628-3200
Accessible Seating Office - 202-661-5065
Ticketmaster - 800-745-3000
Ticketmaster Customer Service - 800-653-8000